Cancellation and Refund Policy
A. Change/Cancellation of Booking by the participant
A.1.1. Process – The cancellation process is completely automated. Please login to you’re Mountain Hike account and find relevant instructions on your dashboard. You can choose your preferred mode of refund (Instant/Cash) as per the policy below and your refund would automatically be processed by the system.
A.1.2. Replacement of participant(s) – Our system allows you to seamlessly replace any of the participants in your booking through the Mountain Hike login account dashboard. Please note that this feature is applicable only when the status of the Booking is “Paid” and there are at least 5 days remaining prior to the departure date (departure date minus 5). If you are unable to replace a participant through your dashboard, then, drop an email to themountainhike@gmail.com the screenshot of the error. The new participant needs to print, sign, scan and send the undertaking form to themountainhike@gmail.com
Please note that the replacement would not be applicable on any Volvo/Train transport booked for the original participant. The same would be automatically cancelled. This is simply because the seats booked in such transport mediums are not transferrable.
A.1.3. Cash Refund: Cash refund is applicable only in case of bookings made without using any promotional offer code or vouchers. Also, the cash refunds would not be applicable in case of shifted batch bookings & if the status of the Booking is “Booked”.
The Refund of the amount would be processed as per deduction guidelines outlined below:
Cancellations up to 30 days prior to departure date – 5% deduction
Between 30 days to 15 days prior to departure – 50% deduction
Less than 15 days of departure – No Cash Refund
All cancellation refunds will be processed back to the bank account or the credit card account from which the event fee has been paid. The amount for refund processing would always be calculated basis the net amount paid* for booking the event w.r.t the Base Price of the event (excluding additional components like transport, insurance, rent, portage, etc.).
A.1.4. Voucher Refund: This option is available for all types of bookings including the bookings made under promotional offers .
The Mountain Hike would offer you a short term voucher that would enable you with a flexibility to book any other The Mountain Hike event using the voucher. The option of claiming a voucher is available till 5 day prior to the departure of the event. The Refund of the amount would be processed as per deduction guidelines outlined below:
Cancellations up to 5 days prior to departure date – No deduction
Less than 5 days prior to departure – No Refund
The amount for refund processing would always be calculated basis the net amount paid* for booking the event w.r.t the Base Price of the event (excluding additional components like transport, insurance, rent, portage, etc.). Please note that the voucher issued would not include the service tax amount paid while making the booking. However, when you use the voucher to book again on our website, service tax would not be applicable on the voucher amount. Validity of the voucher would be 10 months from the date of issue.
*Net Amount Paid would be the amount paid to The Mountain Hike Ak at the time of booking after adjusting for all rebates provided by applying vouchers.
Please note that any additional transport bookings are completely non-refundable, be it cash or voucher refund. For e.g. If you have booked Monal Top Trek by paying a base prices of INR 6,950 along with the transportation from Dehradun to Village Wan and back, and with portage and insurance, then in case of postponement or cancellation, only the base price of INR 6,950 would be considered for calculations of refund as per the slabs defined above or for the matter of issuing a voucher (for postponement cases). The additional transport fee deposited is completely non-refundable.
A.2. In case of Cancellation or change initiated by The Mountain Hike
The Mountain Hike reserves the right to cancel your booking or change any of the facilities, services or prices described in our brochures or website. We will endeavour to advise you of any changes known at the time of booking. We plan the arrangements for your events many months in advance and may occasionally have to make minor changes..Transport timings and carriers shown or communicated on our website are for guidance only and are subject to change.
However in the field of adventure activities, there are many variables beyond our control like weather conditions, landslides, road situations and any other force majeure conditions. Circumstances amounting to “force majeure” include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riots, civil disturbances, industrial disputes, actual or threatened terrorist activity and its consequences, natural or nuclear disasters, fire, epidemics, health risks and pandemics, ban by local authorities, acts of God, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential adverse weather conditions, and any other similar events. In such situations we might be forced to change the itinerary or even cancel an event. In case of a change /cancellation, you will have the choice of either:
Accepting a replacement event from us of equivalent or similar standard and price (at the date of the change), if we are able to offer you one; or Cancelling your event, in which case you shall receive a full refund*, including all the components paid by you (transport, base fee, taxes).
*The refund would always be in the form of a voucher (validity 6 months) if the change or cancellation arises from circumstances amounting to “force majeure” or from any other reason beyond our control. However, for cancellations made otherwise (low participation due to cancellation by other participants), the participant would have a choice between voucher of 6 month validity or cash refund. Please note that in case you have made the booking using a voucher, cash refund would only be made for the part paid in cash. However, we will reactivate your consumed voucher with an additional validity of 6 month.
A.3 In case of changes/cancellation of the event after departure
A.3.1. When the change or cancellation arise from circumstances amounting to “force majeure” or for any other reason beyond our control The Mountain Hike shall not be liable to refund the amount already deposited.
A.3.2. When the change or cancellation arising otherwise: We will, wherever possible, make suitable alternative arrangements. If we are unable to make such alternative arrangements, or you reject the same for good reason then we will return you to your point of departure and refund you for any unused services, as appropriate. The refund would be primarily made in the form of a voucher (6 month validity). However, in case the participant desires, the same amount can also be refunded in cash.
A.4. In case of drop out by the participant in between the event We shall not be liable to make any refund in such situation. The participant would also have to pay additionally for unplanned expenses on planning and executing the retreat of the participant on actual basis. In case suitable arrangements for retreat are not possible, The Mountain Hike reserves the right to deny such drop out in between the event.
A.5. In case of early return from an event In situations wherein the participant(s) return early from the event due to the event being completed earlier than estimated or wherein due to force majeur conditions, the participant(s) had to return early, in such cases, any extra service(s) availed or extra night(s) accommodation booked, etc., the participant will have to bear the expenses incurred.
A.6. In case of Emergency Evacuation While we do have first aid and experts available on all our events but still there might be situations under which an emergency evacuation might be needed. We are committed to make a safe evacuation for you in case of an emergency. We would make necessary and adequate arrangements for your evacuation till the nearest road head that is well connected by road, and would also help you in boarding a vehicle to the nearest Hospital or any other facility so required. Any additional expenses incurred, that of porters, vehicle, ambulance, hospitalization, or any other expense incurred for evacuation, would be covered by the participant